Unused, unworn and unwashed? No problem. At HAPARI, we know that you can't beat a great return policy.
It's just another reason to love HAPARI.
We hope you love your new items from HAPARI. But if for some reason your order isn’t just right, we have a simple, no-hassle return policy. If the item is unused, unworn, unwashed and within 30 days of shipment, return it to us for a refund. We do not accept returns if it has been more than 30 days since your order was shipped.
Return Your Purchase
1) Sign in to your HAPARI.com account. (Enter the email address you used to place your order as your login name.)
2) Click the "Return Item(s)" button. (If you have placed multiple orders, you must locate the order number that contains the items you wish to return.)
3) Complete the e-Return Form and click "Submit."
4) Ship your unwanted item(s) along with the printed invoice you received with your order to the address below using your preferred shipping method (UPS, FedEx, USPS, etc.).
HAPARI Swimwear Returns
7150 W. Roosevelt Street, Suite D-119
Phoenix, AZ 85043
**ADDITIONAL INFORMATION ON RETURNS**
• HAPARI accepts returned items that are unused, unworn, unwashed and within 30 days of shipment. If you checked out as a guest, you will have to request a password in order to complete your return.
• Customers are responsible for the cost of shipping the item(s) back to HAPARI. All shipping costs are non-refundable.
• HAPARI will process all refunds to your original form of payment, less shipping costs, within 6-8 weeks of receiving your returned item(s).
• Place your item(s) in any shipping box or bag (along with the printed invoice you received with your order) and return using your preferred shipping method.
• Most items that are returned have the original HAPARI tags attached. Your return will still be processed if the original tag is missing.
Exchange Your Purchases
1) HAPARI uses a "return and reorder" process for exchanges. So if your order wasn’t quite what you expected and you would like to exchange it, you should treat your unwanted item as a return and follow the steps above.
2) Place a new order online for your replacement item.
3) During the checkout process, enter “Reorder” with your previous order number in the comments field. (e.g. Reorder 12345).
Refunds & Store Credit
1) Refunds for returned merchandise are processed within 6 to 8 weeks of receiving your item(s).
2) If the item(s) you purchased go on sale within seven days of your purchase, HAPARI will provide one-time store credit upon request in the amount the price was reduced. Contact customer service at (866) 525-SWIM (7946) or firstname.lastname@example.org to request a store credit.
HAPARI will consider defective items (due to a manufacturing defect) on a case-by-case basis. HAPARI is not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils. Damage caused by normal wear and tear is not considered defective. If you have received a defective item, contact customer service with photos and description at email@example.com
HAPARI reserves the right to accept defective item claims under the following policy:
|1 Month After Purchase|||||Store credit will be issued for the original purchase price of the defective item.|
|2 Months After Purchase|||||Store credit will be issued for 75 percent of the purchase price of the defective item.|
|3 Months After Purchase|||||Store credit will be issued for 50 percent of the purchase price of the defective item.|
Missing or Damaged Item Claims
Customers must contact Customer Service within 14 days of receipt of your order to report any issues, such as missing items, incorrect sizes, defective or damaged items, etc. HAPARI will send replacement items on a case-by-case basis.
HAPARI International, LLC, in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Returned or exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be returned to the customer, and refunds/exchanges will not be processed.